1. Be Specific and Contextual

Just like when speaking with a NECA specialist, the more specific and contextual your question is, the better Niki can respond. Remember: “Garbage In, Garbage Out.”

• The more detail you provide, the more accurate and useful Niki’s answer will be.
• Example: 
  • ❌ "Tell me about wiring in kitchens."
  • ✅ "What are the requirements for wiring systems in damp locations within commercial kitchens?"

2. Fine-Tune Your Prompt Based on Niki’s Response

• Too broad? Narrow it down.

  • Example: “Focus only on maximum disconnection times in final subcircuits per Clause 2.5.4.”

• Too brief? Ask for more detail.

  • Example: “Expand with examples for both single-phase and three-phase installations.”

• Off-topic? Restate your intent.

  • Example: “Focus on underground wiring requirements under Clause 3.11.5, not above-ground.”

• Too technical? Ask for a simpler explanation.

  • Example: “Explain Clause 5.3.5 requirements for lighting circuits as if to a 1st-year apprentice.”

3. Request the Right Format

Tell Niki how you’d like the information presented - bullet list, step-by-step guide, summary, or table.

Example:
“Summarise the installation requirements for RCDs in residential dwellings under AS3000 in a table showing location, requirement and exception.”

Think of a chat session like a conversation.
Continue the Chat  - “Same Topic, Keep Going”. 
If you’re still asking about the same subject, keep typing in the same chat by using the SEND button 
Niki will remember what you’ve already discussed, so you don’t have to repeat yourself.

Example:
You ask: “Explain Clause 3.9.4 in AS/NZS 3000.”
Next question in the same chat: “Now give me an example calculation for that clause.” and press the round blue Send button.
Niki will use the earlier answer to help with the new one.

Starting a New Chat - “New Topic, Fresh Start”
If you want to ask about something completely different, start a new chat by clicking on the New Chat button 
Niki won’t remember the old conversation, so it will give you a fresh, related answer.

Example:
Old chat: “Explain Clause 2.9.7 requirements for switchboard labelling.”
New chat: “List the key changes in AS/NZS 3000 Amendment 3 for residential installations.”
These topics aren’t linked, so a new chat keeps things cleaner.

Niki uses your Branch state details to make sure the information you receive is relevant to you.

By default, responses are tailored to your own state. If something only applies to your state, Niki will highlight this with a note such as: “Please note: This information is specific to NSW.”

If you’d like details for another state, you can simply mention the state when asking your question - for example:
“What are the requirements in Queensland?”

Niki makes it easy to stay connected when you’re on the go. On mobile devices, you can use voice prompts and audio playback for quick and convenient access.

🎤 Voice Prompts

You can speak directly into your microphone, and Niki will convert your words into text—making it easy to ask questions without typing. Just tap the Mic button next to the message input area on your mobile device and start speaking.

🔊 Audio Playback

Niki can read responses aloud so you can listen instead of reading.

• You can stop playback at any time.
• ​​​​If you restart playback, it will begin from the start of the message.
• The Previous button (next to the stop button) lets you rewind 10 seconds during playback.

Sometimes you may want more than Niki’s automated response. That’s why Niki includes two simple ways to reach our specialist team for extra support.

Click Here

• At the end of each response, you’ll see a “Click Here” link in the disclaimer box. When you click it, a comment box will open where you can reach out to our specialist teams.

Thumbs-Down

If you select thumbs-down, you’ll have two choices:

• Incorrect response – Marks the answer for Niki’s learning.
• Improve response – Opens a feedback box so you can share details. This also creates a case for our specialist team, just like the Click Here option.